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IVM Answering Attendant Software

Complete voicemail, call attendant and IVR solution for Windows

IVM is a telephone voice mail, call attendant, and interactive voice response (IVR) program for Windows. It connects to the phone using a professional telephony board, voice modem, or directly to a VoIP service.

For example, IVM can play a menu to callers, redirect incoming calls during office hours or act as an answer machine and take messages for a number of voice mail boxes after hours. All calls (including those answered by you) are logged with date, time and caller ID. The recorded messages can be played at any time, forwarded to an email address, accessed via the internet or, if necessary, saved for future reference. This software is a complete voicemail, call attendant, menu system, info-line, audiotext or autodial solution for small to medium businesses.

IVM can also be used very simply as a computer answering machine. Just run the install file on your PC and it will be ready to answer calls. But, when you are ready, you can explore the advanced key response and programming options to create a sophisticated telephone interactive response system. You will find many exciting ways to use IVM to provide information, serve your customers and save time.

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Typical Applications

Voicemail (from a single answering message to hundreds of voice mailboxes).
Call attendant (using the menu call transfer features) to transfer and direct calls.
Telephone information lines or AudioText type systems.
In-coming caller ID logger or display.
Automated telephone order taking.
Automated telephone surveys (using the number entry features linked to a database).
Credit card telephone account payment.
Automated outbound call dial & message systems.
Dial in computer control or information (eg. Dial in to test security alarm or to restart server).
Many more call management applications.

Features

Multiple telephone line support (1 - 64 lines simultaneously).
Visual display for menu setup with drag and drop functionality.
Caller ID logging (even if no message is left) and optional on-screen caller ID flash display.
Call key select menus and ability for caller to enter numbers.
Automatic message forward by email or upload to internet.
Call transfer (subject to your phone company or PBX features).
Remote Access (listen to messages by dialing-in) including toll-saver.
Fully Supports VoIP connections using the SIP protocol. More information on VoIP here
Axon IP PBX auto detection when installed on the same server.
Save in-coming messages as wav files (keep messages for legal/record purposes).
Automatic hours feature (enter your office hours and it will automatically answer after hours).
Unlimited (selectable) out-going messages and menus.
Call simulator is included so you can test your systems off-line.
Automated outbound calls and messages (for telemarketing, messaging etc.).
Unlimited voice mail boxes (each with own email forward, internet access page or remote access).
Extended message play on key press including support for wav, mp3 and a number of other formats.
Text-to-Speech voice synthesis as an alternative to recording or importing wav or mp3 files.
Ability to open files or run other software to process data or report information.
Free plugins offer internet and odbc sql connectivity, fax back services, hardware control and more.
Free professionally voiced greetings included.

System Requirements

Windows 95/NT4/98/2000/Me/XP/2003/Vista.
Linux.
To link to a phone line(s) one of the following:
- Voice Modem (TAPI compliant) more info...
- Professional telephony card with correct drivers (eg. CAHTA, CURL etc.) more info...
- VoIP (SIP) service for voice over IP lines more info...
[Optional] Internet Connection [to access remotely and to forward by email]

If you intend to use IVM with a voice modem, please note there are many voice modems on the market with defective TAPI wave / voice drivers. If you have difficulties with your modem, please see the IVM Trouble-Shooting Help page for some solutions to modem driver problems.

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Download Software

The software can be downloaded by clicking on one of the following links. Once downloading is complete, run the file "ivmsetup.exe" (or open "ivm.zip") which will automatically setup the software. The online documentation will explain the operation.

Pricing, Purchase and Registration

IVM can be used for 14 days free. If you intend to use IVM after those 14 days, we ask that you purchase a license for your software (register).

Pricing Info and Purchase Page

Example Setup IVR Files

A number of example IVR files can be downloaded to load into IVM which are useful as a starting point when creating your own system. These include IVR files for multiple voice mail boxes, information lines, call attendants, payment lines and more. The example ".ivr" files can be downloaded from www.nch.com.au/ivm/examples.html.

Plugins

IVM supports "plugins" which can be used within your interactive voice response system. We make free plugins available for a number of applications including loading and saving from databases, automatic emailing or faxing of documents, linking to an http server, connecting to hardware and much more. For more information and to download plugins please see www.nch.com.au/ivm/plugins.html.

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