Outside of being expensive ($159.95 for a 50GB one time quota of recovered data) and a bit slow, the biggest Con of this product is the customer service. Beware if you have any type of problems or are confused in any way about their licensing process during the sign up. I had a drive failure and was in desperate need of getting the data back quickly. I bought 50GB of quota, but when I went to use it, the software told me that I bought the wrong recovery module. Since I could see no obvious way of getting around this at the time and was in a hurry to get my data back, I purchased another 50GB quota for the correct module. I figured the company would happily give me a credit back for the one I bought incorrectly and did not need or use. After multiple attempts to get a clear answer through their customer service I was finally told that I could have used a tool in their support area to solve the problem before buying the second quota. I was told that they do not offer refunds of any kind and that the situation was due to my negligence. In the end, I had to dispute the original charge with my credit card company. When I told BinaryBiz that I would share my experience with their product and customer service on CNET downloads as a product review (which is where I found out about the product in the first place), they threatened to sue me and were very aggressive. |
